Subject: Pop-up Message about Verisign Security Certificate

From: "" | Block Address | Add to Address Book

Reply-to: ""

Thank you for contacting PayPal.

PayPal recently renewed our Security Certificate so it is now valid from 3/12/2002 until 3/12/2004. If you are receiving a Security Alert stating that "The certificate has expired or is not yet valid" when attempting to access, it is likely that your browser does not have the newest Root certificates installed and is using an older version.

This issue can be resolved by following the steps below:

1. Please ensure that you are accessing PayPal directly at (rather than a Bookmark or Favorite).

2. Ensure that your computer's date and time are correct by clicking Start > Settings > Control Panel, and then double-click "Date/Time".

If you are still receiving this warning you will need to update the browser's Trusted Root Certification Authorities certificate store by following the steps below:

1. Go to and click on the "Product Updates" link.

2. Click on the YES button when asked to download Microsoft's update package. Microsoft will create a customized update package for your browser, which should include a CA Root update. Typically this is found under the heading Recommended Updates. If there are any issues or questions with this page or these updates, please contact Microsoft Support.

If this does not resolve your issue you may need to install the newest root certificates from Verisign directly at Simply click on "Accept" and follow the instructions to install. For instructions, see

Lastly, if you are still receiving this warning, you should consider upgrading to a newer version of your browser.

If you have any further questions, please feel free to contact us again.

PayPal Business Customer Service
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